PRIVACY POLICY

At Soul Made Singapore, protecting your privacy is of utmost importance to us. This Privacy Policy applies to only the information that you provide to us via this website. It explains our practices regarding use and disclosure of information that we receive when you use our services. By using www.soulmade.sg, you fully understand and consent that we may update the Privacy Policy from time to time, and it is your responsibility to consult this policy regularly for any changes.

For all other info other information regarding our services, please refer to our Terms Of Service. If you have a question that is not answered here, or if you would like more information about how we collect, use and store your personal data, please contact us via hello@soulmade.sg.

COLLECTION AND USE OF INFORMATION 

Our primary goals in collecting information are to provide services, features and content, to administer your use of the www.soulmade.sg. 

To use our “Service”, you would need to create an account with us and register your personal information. It is your responsibility to ensure the information that you provide are accurate and complete, and that you will notify us immediately of any unauthorised use of your “Account”. We are not responsible for all activities that occur under your “Account”. We reserve the right, at our sole discretion to disable, suspend, cancel or delate any “Account” for any reason, or to refuse any user the access of our “Service”.

When you create an account with us, subscribe to join our mailing list, or when you make an order via www.soulmade.sg, we will ask you for personally identifiable information (“PII”). This refers to information about you that can be used to contact or identify you ("Personal Information"). Personal Information includes, but is not limited to, your name, phone number, email address, and postal address. If you choose to make an order via the website, our third party payment processor service providers may also collect billing information such as your credit card number or billing address. We use the Personal Information you provide mainly to provide the Service, process your transactions and administer your inquiries.

By browsing and using www.soulmade.sg, ordering a product from us or clicking the “Confirm” button when you create a new account, you acknowledge and consent to us collecting, using, disclosing and/or processing your above mentioned personal data for the purposes as described above. If at any time you wish to withdraw consent, please email us at hello@soulmade.sg or click on “unsubscribe” option on one of our email newsletters.

COOKIES

This site uses cookies, which are very small files that are sent by us to your computer or other access device, so that we can access when you visit our website. The types of cookies are:

Functionality cookies: To enable you to browse the Website and use our features such as shopping baskets and wish lists.
Website analytics cookies: For us to measure and analyse how our customers use the website and allow us to continuously improve our website and your experience.

Customer preference cookies: To enable the website to remember your preferences (such as your user name, language or location). This is to make your browsing experience simpler, easier and more personal to you.

Targeting cookies/advertising cookies: To enable us to deliver advertisements that are relevant to you and limit the number of times you see an advertisement, as well as help us assess the effectiveness of our advertising campaigns.

LOG DATA

When you visit www.soulmade.sg, either as a registered customer or a non-registered user, our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser type or the webpage you were visiting before you came to our website, pages of www.soulmade.sg that you visit, the time spent on those pages, information you search for on our website, access times and dates, and other statistics. We use this information to monitor and analyse use of the website, our service and for the website's technical administration, to improve our website's functionality and our visitors' experience. We also use this information to verify that visitors to the website meet the criteria required to process their requests.

DISCLOSURE OF INFORMATION

We value your privacy and will not sell your personal data to third parties. We will only disclose your personal data to third parties where you have provided us consent, and in the situations expressly set out in in this Privacy Policy. If you have consented to receiving marketing information from us, our strategic partners and business associates, we will be disclosing your personal data to them.

We employ third party companies and individuals to facilitate our service, to provide the service on our behalf, to perform website-related services (such as maintenance services, database management, payment processors, web analytics and improvement of the Website's features), to assist us in analysing how our website and service are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We will also disclose your personal data to third parties in order to comply with legal obligations or industry requirements. This includes disclosures to legal, regulatory, governmental, tax and law enforcement authorities.

SECURITY

Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your login information, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. By using this site and our service, you acknowledge that we cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to or from us over the Internet. In particular, email sent to or from the website may not be secured, and it is your responsibility to decide what information you send to us via email.

MANAGEMENT OF INFORMATION

You will be able to review, update, correct or delete your personal information in your account via the "My Account" section of the website. If you completely delete all such information, then your account may become deactivated. If you would like us to delete your account in our system, please contact us at hello@soulmade.sg with “Delete My Account" as the subject line of the email with a request that we delete your Personal Information from our database. We may retain an archived copy of your records as required by law or for legitimate business purposes.

If you have any questions about this Privacy Policy, please contact us at hello@soulmade.sg.