DELIVERY & COLLECTION

DELIVERY

• We work with a team of dedicated delivery personnel to deliver your orders. 
• Delivery slots are available thrice weekly, every Tuesday, Thursday and Saturday. 
• Please specify your preferred date in the "Special Instructions" box during checkout.
• Please allow 2 days to indent your order.
• Delivery timing are from 11am to 6pm.
• Delivery charges are $15 (within 10km of Fusionopolis) and $25 (more than 10km of Fusionopolis) per location. 
• Please contact us if you would like to arrange for multiple deliveries within a single order. 
• As we are delivering fresh and perishable products, please ensure someone is around to receive the package. 
• We are unable to provide refund for failed delivery attempts.
• Surcharges will apply for public holidays and special requests. 
• Please contact us directly so we can assist you with special delivery requests.
• If any product is out of stock prior to delivery, we will notify you with a suggestion for a replacement item or provide a refund.

COLLECTION

• Self collection is available at Ristorante Pietrasanta from the next working day, depending on stock availability.
• We will contact you via Whatsapp to confirm your order and collection details.
• Self collection is available Monday to Sunday, except during Christmas and Chinese New Year.
• Collection time slots are: 10am, 11am, 3pm, 4pm, and 5pm. Please collect within 15 minutes of your selected time slot. 
• For food/wine orders, self collection will be at Ristorante Pietrasanta, located at 1 Fusionopolis Way, #01-08 Connexis, Singapore 138632.
• Please liaise with us directly so we can assist you with a seamless collection experience. 

For enquiries and assistance about delivery and collection, please contact us at orders@soulmade.sg.